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Groups: Member
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Joined: 6/11/2007
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Location: Sammamish, WA
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I noticed that my video converter hadn't been doing any work lately. I checked out the log and saw that it was not processing a certain movie. I suspect it has something to do with the characters in the folder name, but I haven't traced it that far to be certain. I do know that when I canceled this conversion in the queue, it immediately started working on the next movie. The log is attached. -Dan File Attachment(s):
 converter log.txt (147kb) downloaded 8 time(s).
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Groups: Administration
Joined: 2/1/2005
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Location: Aarhus, Denmark
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Can I get you to clear the log, stop the video converter and start it again?
Then post the log.
That way, we are sure which title it stalls on.
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Groups: Member
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That is almost exactly what I did with the log that I already attached. The only difference is that I stopped the converter, then cleared the log, and started it again. Then I found the video that was listed in the log (Cars Toons - Mater's Tall Tales [Blu-ray]), canceled it in the queue, and immediately the next movie started converting. So, I think the log that I already posted should be good. If I need to recreate it, I would have to clear the entire queue and readd it. I could do that, but I really don't want to since I have LOTS of movies in the queue.
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Groups: Administration
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Perfect.
As long as we know that is it, we can look at it.
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Groups: Administration
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Hi djsecrist, I just looked through your log, and I know now where the problem is, however to find the best solution it would be a great help, if I could get you to send us your database. You can read here how to do it: http://kb.mymovies.dk/KnowledgebaseArticle50031.aspxbest regards, Rasmus
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Groups: Member
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Posted it and emailed the link to the support address. Thanks for the help!
-Dan
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I have made a fix for this now, which will be in the next pre release. It is a quick fix, that will fail the conversion of the disc, instead of going into a loop.
A better solution should be possible, however it is a solution that takes longer to implement, and it will therefore have to wait a little time.
thank you for the database, it did make me wiser :)
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Groups: Member
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You are welcome! Thanks for the great support and for implementing something quickly. I have hit another title that has the same issue and am going to update to the latest pre-release right now.
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Groups: Administration
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Just a little check up, have you seen this problem since the update of the pre release?
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Groups: Member
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Joined: 6/11/2007
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I haven't had the converter turned on for a few weeks, but it seemed to be working much better when I did had it on. It wasn't getting stuck.
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