If you have any problem with the application, we hope that you will contact our support for us to be able to help you, and solve the problem, rather than leaving a bad review on the app store.
The quality and stability of the application is our highest priority, however the amount of different titles in our service can cause problems in specific situations.
If you encounter a program crash, you can help us resolve the issue by providing a crash log file. To provide a crash log, you connect your device to iTunes and synchronize the device. iTunes will then copy the crash logs to the following location:
Mac OS X:
C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs
Windows Vista and Windows 7:
Replace <USERNAME> with the name of the user account you are logged in with, and <DEVICE_NAME> with the name of your device in iTunes. Please send the crash log(s) to firstname.lastname@example.org along with a brief explanation of when and how you received the crash.