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johnnyicemaker
Posted: Friday, March 13, 2020 5:44:17 AM

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Location: Maple Valley, Washington

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I am running MyMovies 5.25 on Windows 10. When synchronizing the process goes through checking TV series and then when it gets to the load movie portion of sync this message pops up.

Log file is also attached

This started around the same time when I installed MyMovies iOS 3.16.2 beta on my iPad. Not sure if they are related, but the library was re synced when the beta was installed.
binnerup
Posted: Friday, March 13, 2020 8:42:46 AM

Groups: Administration , Windows RT/8 Discussion Group

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Location: Aarhus, Denmark

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You have a movie profile without a language code - it is a bug in the Android pre release app.

We will correct on the service and the next pre release of the Android app will correct completely.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
johnnyicemaker
Posted: Friday, March 13, 2020 5:48:08 PM

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Location: Maple Valley, Washington

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Thanks for the quick response.

If I uninstall the Android Pre-release will it be fixed on the Windows Desktop, or do I have to wait for the service fix? Weird that a bug in the Android pre-release app will affect the Windows Desktop sync.

Is there a way to identify the movie profile without the language code? If that can be identified, can I just remove that profile and all is well?
binnerup
Posted: Friday, March 13, 2020 6:26:50 PM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 47,475
Location: Aarhus, Denmark

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Rank based on contribution points and purchased points. Click to see details. (149098)
johnnyicemaker
Posted: Saturday, March 14, 2020 6:19:53 AM

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Installed latest Android pre-release and still having same issue with Windows sync. New log file attached
johnnyicemaker
Posted: Tuesday, March 17, 2020 5:11:47 PM

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I have uninstalled and reinstalled both the Windows desktop version 5.25 and Android 3.0 pre-release 22 and still have this issue.

Last time running the Android app it re-synced 600-some titles, so I figured something was corrected. Uninstalled and re-installed the Windows desktop version 5.25 after that and still getting this message at exactly the same point of the sync process.

Do I need to send you another Log file? Or has this not been fixed yet?
binnerup
Posted: Tuesday, March 17, 2020 5:19:10 PM

Groups: Administration , Windows RT/8 Discussion Group

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johnnyicemaker
Posted: Tuesday, March 17, 2020 7:17:04 PM

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Was not working as of 7:00 am PST, will try again when I get home from work and will let you know. If it does not work, will you need another Log file?
binnerup
Posted: Tuesday, March 17, 2020 8:01:57 PM

Groups: Administration , Windows RT/8 Discussion Group

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Location: Aarhus, Denmark

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johnnyicemaker
Posted: Thursday, March 19, 2020 6:10:51 AM

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Bummer to report, still having the exact same issue in the exact same place on the Windows sync.

Log file attached.

File Attachment(s):
log.txt (6,765kb) downloaded 3 time(s).


binnerup
Posted: Thursday, March 19, 2020 7:35:28 AM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 47,475
Location: Aarhus, Denmark

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binnerup
Posted: Thursday, March 19, 2020 10:09:20 AM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 47,475
Location: Aarhus, Denmark

Rank:
Rank based on contribution points and purchased points. Click to see details. (149098)
We have tried adding extended logging for usernames instead of IPS - try to sync again please, and update here when you have.

It will not resolve it, but we can see what it requests.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
johnnyicemaker
Posted: Friday, March 20, 2020 4:19:46 AM

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Joined: 1/11/2012
Posts: 247
Location: Maple Valley, Washington

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Rank based on contribution points and purchased points. Click to see details. (61794)
Thanks for working with me on this. This is my latest log file. Still did the same thing as you expected.

File Attachment(s):
log.zip (346kb) downloaded 2 time(s).


binnerup
Posted: Friday, March 20, 2020 7:01:56 AM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 47,475
Location: Aarhus, Denmark

Rank:
Rank based on contribution points and purchased points. Click to see details. (149098)
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