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Windows the side bar is blank Options · View
alanteal44
Posted: Tuesday, May 24, 2022 6:43:58 PM
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The side bar which normally has the titles exists but is not blank/greyd out so can only get titles from the top window and the side bar icons are also missing


alanteal44 attached the following image(s):
Screenshot 2022-05-24 174304.jpg

mbarnstijn
Posted: Wednesday, May 25, 2022 12:01:47 AM
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Is this the pre-release?

If so, which one?

It would help the developers if you clear the debug log, turn on debugging, exit the program and then start it up again, so that the log will accumulate what is happening when the software draws the various window elements. Then turn off debugging and attach the log to your next post for the developers to examine. I think that will help guide them to the source of your problem.

Just in case you haven't attached a file to a post in this forum before, be aware you have to submit your post first. Only then can you add the attachment. It's a limitation of the forum software. (There's a mention of it under the post editing form, but it's small print and some people don't see it.)

Cheers,

--michael
binnerup
Posted: Wednesday, May 25, 2022 11:51:45 AM

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alanteal44
Posted: Thursday, May 26, 2022 2:25:17 PM
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log attached

File Attachment(s):
log.txt (72kb) downloaded 2 time(s).


binnerup
Posted: Wednesday, June 1, 2022 9:35:38 AM

Groups: Administration , Windows RT/8 Discussion Group

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There is nothing in here to tell anything.

1. Make a backup
2. Uninstall
3. Use our clean tool (search uninstall on kb.mymovies.dk)
4. Reinstall
5. Restore your backup.

Do you still see it?

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
alanteal44
Posted: Monday, June 6, 2022 1:31:10 PM
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that seems to have worked thank you
binnerup
Posted: Monday, June 6, 2022 1:57:41 PM

Groups: Administration , Windows RT/8 Discussion Group

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Ok - sounds good - if it happens again, please let me know, because when it worked again, indications are that it was due to some incorrect storage of positions - we need then to export that next time to determine why.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
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