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Adding backdrops makes the app crash Options · View
jekyl
Posted: Wednesday, April 27, 2022 7:12:26 AM

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Any time I try to add any kind of backdrop from the Android version the app just crashes. It happens every time.
binnerup
Posted: Thursday, April 28, 2022 9:23:13 AM

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jekyl
Posted: Friday, April 29, 2022 6:22:30 AM

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No. It's on a Samsung note 20 ultra. And it's the same size files I've always ever used. Nothing has changed on my end.
binnerup
Posted: Monday, May 2, 2022 7:59:22 AM

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jekyl
Posted: Tuesday, May 3, 2022 2:35:29 AM

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There have been a couple phone OS updates over the part few weeks, but nothing since the last time this was working properly and now.

I did notice that today there is ANOTHER OS update to my phone. I'll do that now, see if it changes anything.
jekyl
Posted: Tuesday, May 3, 2022 4:23:11 AM

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Okay, just did the phone update, and nope. The app is still behaving in the same way. Crashes every time I try to add a backdrop.
jekyl
Posted: Wednesday, May 4, 2022 7:25:41 PM

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I even just deleted the app again and did a fresh install, and it's still doing the same thing.
binnerup
Posted: Thursday, May 5, 2022 8:23:43 AM

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jekyl
Posted: Friday, May 13, 2022 3:07:53 AM

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It's actually gotten worse. Not only is it behaving in the same way, but now it's crashing every time I leave the app.

If the app is running in the background, It will crash every time I come back to it.
jekyl
Posted: Thursday, May 26, 2022 12:28:34 AM

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I did the update and gave it a few days of use to see if it would solve the issue, but this issue still persists.
binnerup
Posted: Thursday, May 26, 2022 9:17:20 AM

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Ok, both on exit and when adding the backdrop?

Can you write support@mymovies.dk from help and support in the app? Then we get the exact model number, and I can try to see if I can locate it in Googles system, and see if the same comes from multiple devices or one specific.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
jekyl
Posted: Sunday, May 29, 2022 4:13:15 AM

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Okay. doing that now.
jekyl
Posted: Thursday, June 9, 2022 12:59:34 AM

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I just wanted to post an update. Since the latest update a couple days, it seems that adding backdrops works again. Thank you for looking into this.
binnerup
Posted: Thursday, June 9, 2022 9:58:15 AM

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