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Why doesn't my app always fully update every title? Options · View
jekyl
Posted: Thursday, June 16, 2022 9:38:37 PM

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Hi guys, this has been an issue for a while now, but I figured I'll ask now, since it seems to be happening more and it's starting to annoy me.

So sometimes my app will not update profiles that I have fixed and uploaded to the server. I know the changes have gone through, because if I delete the title and re-add it, it will be added to my library with all the updated data and covers. Or if I uninstall the app and reinstall it, it will have the updated versions. But no matter how many times I update and synchronize from the server, these titles will not update on their own, without having to go to the two aforementioned extremes.

The profiles this affects are totally at random, and usually it's just the covers that won't be updated, but it's starting to happen more and more frequently. Like for example, I added 16 profiles last night, and updated pretty much all of them, but 5 of them refuse to update in the app.

Here's a couple screenshots of what I mean.

File Attachment(s):
Screenshot_20220616-140604_My Movies Pro.jpg (871kb) downloaded 13 time(s).
Screenshot_20220616-140636_My Movies Pro.jpg (815kb) downloaded 7 time(s).


jekyl
Posted: Sunday, June 19, 2022 3:02:26 AM

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Also, for further clarification, this is only an issue on My Movies 3 Pro. When I test it out on My Movies 2 Pro I do not have this issue on that version of the app
binnerup
Posted: Monday, June 20, 2022 9:45:24 AM

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jekyl
Posted: Monday, June 20, 2022 2:18:54 PM

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Okay, just sent it. It wouldn't allow me to send it straight from the app, as it exceeded the 25mb cap on gmails. So I uploaded it to Drive and sent that to you.
robc
Posted: Sunday, June 26, 2022 8:21:07 PM
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Hi jekyl

I've noticed the same thing. I'll update movie title info for a few movies and not all the updates get picked up by the app. As you found, the only way to get the updated info into the app for those titles is to delete and re-add the titles.

My most recent example was the movie "Knowing" (barcode 774212902987). I added the English description and the region code.
The updated description was picked up during the next sync, but not the updated region code.
If I try to add the region code from the app, it says something along the lines of ...the data you added already exists..
bladerunner2049
Posted: Tuesday, June 28, 2022 5:49:41 PM
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I've noticed the same issue occur on my app. I recently added cover art and title details for VIOLENT CITY and the cover art would not update on my app. I had to delete and re-add this title which fixed the issue.
binnerup
Posted: Wednesday, June 29, 2022 10:38:19 AM

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Hi guys,

We have had a look into this, and there is a new release on the Play Store now.

There are not as such any issues we could find in updating of profiles, but there were a problem we noticed and corrected.

The app have two ways of checking synchronization - one is a date stamp referring to your user account - it gets updated only when titles are added or removed from your own collection - the other check is a full check where the app queries all titles and their dates, which is the only check which updates profiles.

To not hammer the server, the quick check is used in general, and only with a certain interval in hours the full check is done.

It was supposed to be so that if you manually click synchronize on the settings page, it would do the full check, which it did not.

So, we expect that this issue is very likely to be a situation where your app simply did not make the full check for updates.

Can you update the app in the Play Store and confirm if you can still reproduce this?

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
robc
Posted: Wednesday, June 29, 2022 10:39:06 PM
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Thanks for the getting the update out so quickly!
I'll update the app as soon as it's available and let you know what happens.

Thanks
jekyl
Posted: Thursday, June 30, 2022 12:19:38 AM

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I just updated the app, and resynchronized, and it seems to be still behaving in the same way.
binnerup
Posted: Friday, July 1, 2022 3:02:23 PM

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binnerup
Posted: Monday, July 4, 2022 11:23:57 AM

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Ok, so update on this - we have managed to reproduce a problem in relation to covers, where, if the covers and data is contributed at the same time, sometimes depending on moderation the covers may not update.

We will fix that, and then we would like to check after that release if you can reproduce a problem with data.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
robc
Posted: Sunday, July 10, 2022 7:43:56 AM
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I'm seeing the problem with 2 titles.
024543881025
025192382086

In windows the titles are shown as 100%, but in the app it say the covers need improving.
I deleted both titles (in windows) then added them back in.

Then re-syncing on the app, reloaded the titles but it still says the covers need improving.
binnerup
Posted: Sunday, July 10, 2022 8:22:43 AM

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robc wrote:
I'm seeing the problem with 2 titles.
024543881025
025192382086

In windows the titles are shown as 100%, but in the app it say the covers need improving.
I deleted both titles (in windows) then added them back in.

Then re-syncing on the app, reloaded the titles but it still says the covers need improving.


Ok, and just to confirm, you do have "Update Profiles" enabled in settings?

Can I get you to send your database?

- Click the version label 3 times on the settings page, and up comes a sharing option.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
robc
Posted: Tuesday, July 12, 2022 3:16:23 AM
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Hi

Update Profiles is enabled.

Database is on its way.

Thanks
jekyl
Posted: Monday, July 18, 2022 9:50:29 AM

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Any kind of update or resolution to this problem?
robc
Posted: Sunday, July 24, 2022 2:36:57 AM
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I've noticed quite a few titles show up as 98% complete when using the app. The missing info listed is almost always region code or extras.

When I use MM on Windows those same titles show as 100% complete.

Here's an interesting thing about titles that are supposedly missing the "extras". Those titles don't have any extra material, but they do have "the title does not contain any extra material" box checked.
binnerup
Posted: Sunday, July 24, 2022 11:02:37 AM

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robc wrote:
Here's an interesting thing about titles that are supposedly missing the "extras". Those titles don't have any extra material, but they do have "the title does not contain any extra material" box checked.


This is a bug - will be fixed with next release.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
binnerup
Posted: Wednesday, July 27, 2022 3:29:07 PM

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We have not gotten further with this, because we cannot reproduce it.

I would like the following:

- The barcode of a title that did not update.
- Information about what you contributed to that title.
- Your database. (Click the version label 5 times in settings to share that).

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
jekyl
Posted: Thursday, July 28, 2022 2:00:59 AM

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Which title specifically? I could list dozens. It behaves like this with every entry I have to update.
jekyl
Posted: Thursday, July 28, 2022 2:19:50 AM

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Here. 3 random examples from three of the most recent that it's been like for:

Boomerang - Canada - 19132922233:
Cover will not update
I uploaded the covers and most of the info

Out of Towners - Australia - 9337369028897:
Cover will not update
I uploaded the covers and most of info

Soap dish - Canada - 191329218136:
Cover will not update
I uploaded the funders and most of the info

I'll send over the database now
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