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"There was a problem storing data into the internal database - Synchronization aborted" - Options · View
mbarnstijn
Posted: Thursday, June 23, 2022 2:11:49 AM
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It sounds like you're hitting a maximum attachment size limit, so zipping it should do the trick?

--michael
jrw78
Posted: Thursday, June 23, 2022 6:39:05 PM
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Thanks, i will try zipping the log file and attaching that.

File Attachment(s):
log.rar (680kb) downloaded 1 time(s).


jrw78
Posted: Saturday, June 25, 2022 7:11:07 PM
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Zipped log file is attached to previous message.
jrw78
Posted: Wednesday, June 29, 2022 5:10:43 PM
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Haven't heard anything in a few days. Is a zipped log file okay? That is the only way i am able to attach it.

File Attachment(s):
log.rar (232kb) downloaded 1 time(s).


jrw78
Posted: Saturday, July 2, 2022 5:35:47 AM
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Since i haven't heard anything in over a week i thought i would try following your instruction again.

i uninstalled the software, ran the clean tool, reinstalled the software then restored from the service, and about halfway through restoration i got the error message once again. It is able to restore about half of the more than 6000 titles i have in my collection, stopping most of the way through M.

i will attempt to attach the log file to this post. If it is too large i will zip the file but hopefully i can just attach it as is.

Please help!

File Attachment(s):
log.txt (912kb) downloaded 2 time(s).


binnerup
Posted: Monday, July 4, 2022 9:48:00 AM

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The log here unfortunately does not include the sync attempt, but a lot of processing in the background.

Please do the following:

- Start collection management.
- TEMPORARY stop the "My Movies General Service" in services in control panel.
- Clear the log
- Click to synchronise to receive the error.
- Grab the log and post it.
- Start the service again.

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jrw78
Posted: Wednesday, July 6, 2022 2:27:49 PM
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i followed your instructions and will attach log to this message.

File Attachment(s):
log.txt (978kb) downloaded 2 time(s).


binnerup
Posted: Wednesday, July 6, 2022 3:43:05 PM

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jrw78
Posted: Friday, July 8, 2022 1:45:09 AM
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i am using version 5.40
jrw78
Posted: Friday, July 8, 2022 7:44:21 AM
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i had been downloading version 5.40 from the download page. i now see version 5.41 Pre Release 4.

So once again i uninstalled the software, ran the clean tool, reinstalled the software then restored from the service, and once again i got the same error message, this time earlier than before. Last time it made it about halfway through the more than 6000 titles i have in my collection, stopping most of the way through M. This time it only made it about 2/5 of the way, stopping partway through F.

i will attach the log to this message.

File Attachment(s):
log.rar (374kb) downloaded 2 time(s).


binnerup
Posted: Saturday, July 9, 2022 10:56:12 AM

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Ok - we have the same problem here with the log file - it does not contain the sync attempt - perhaps because the background service is processing things and your log have truncated.

Follow the prior posted path please.

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How can I produce a log file in My Movies for Windows?

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jrw78
Posted: Sunday, July 10, 2022 4:49:50 AM
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i followed your instructions. i started the software, stopped My Movies General Service in the control panel, cleared the log, then clicked to synchronize, and instead of immediately giving me the error like last time it actually started loading more titles. Like the time before last it made it most of the way through M, in fact stopping at the exact same title.

i will attach the log file to this post.

File Attachment(s):
log.rar (1,066kb) downloaded 1 time(s).


jrw78
Posted: Sunday, July 10, 2022 4:58:28 AM
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Please read previous comment first.

Just to be thorough, i went through the process again. i started the software, stopped My Movies General Service in the control panel, cleared the log, then clicked to synchronize. This time i immediately got the error.

i will attach the log file to this post.

File Attachment(s):
log.txt (1,072kb) downloaded 2 time(s).


binnerup
Posted: Sunday, July 10, 2022 7:53:51 AM

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Ok, dammit - this seems that the issue that was supposed to be fixed is not - I will get to work on this one.

It occurs due to movie collections where a movie is two different movie collections, and therefore already in the collection from what I can see.



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How can I produce a log file in My Movies for Windows?

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binnerup
Posted: Sunday, July 10, 2022 8:09:35 AM

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jrw78
Posted: Tuesday, July 12, 2022 5:20:58 PM
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That seems to have fixed it. Thank you for all your help.
binnerup
Posted: Wednesday, July 13, 2022 7:48:09 AM

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Sounds good - you're welcome.

For others, please be aware that getting this error does not mean that you are having the same problem - it can be anything causing it in the sync process, therefore, we always need a log, and not just a "me too" message.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
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