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theabsorbant
Posted: Monday, August 1, 2022 10:32:40 PM
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Trying to reinstall My Movies (and have tried with 5.25 and 5.30 previously), but I get an error message:

"The installer detected a prior database instance, but could not read the version of the database server. If you continue to receive this message, contact us on support@mymovies.dk."

Well, I got the message with 5.41 as well. I'm pretty sure I previously deleted every folder related to My Movies and still received the same error. I'm completely lost on what to do here.
denalb
Posted: Tuesday, August 2, 2022 1:03:16 AM

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Did you try using the Clean Tool to completely uninstall SQL information?

https://kb.mymovies.dk/KnowledgebaseArticle50036.aspx

My Movie Collection
theabsorbant
Posted: Tuesday, August 2, 2022 10:17:09 AM
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denalb wrote:
Did you try using the Clean Tool to completely uninstall SQL information?

https://kb.mymovies.dk/KnowledgebaseArticle50036.aspx

I didn't know there was one, so no.
theabsorbant
Posted: Tuesday, August 2, 2022 10:18:39 AM
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denalb wrote:
Did you try using the Clean Tool to completely uninstall SQL information?

https://kb.mymovies.dk/KnowledgebaseArticle50036.aspx

I've now tried it and get this error:

"The installer detected a My Movies database instance, but could not read the version of the database server."
binnerup
Posted: Tuesday, August 2, 2022 4:32:54 PM

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theabsorbant
Posted: Tuesday, August 2, 2022 4:33:31 PM
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binnerup wrote:
Try uninstalling the SQL server manually from control panel.


I've tried, I'm getting error messages trying to do that as well...
binnerup
Posted: Tuesday, August 2, 2022 4:36:48 PM

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theabsorbant
Posted: Wednesday, August 3, 2022 11:07:33 AM
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binnerup wrote:
Can you post a screenshot please?

Of which part?
binnerup
Posted: Wednesday, August 3, 2022 4:37:17 PM

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theabsorbant
Posted: Thursday, August 4, 2022 11:19:15 AM
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binnerup wrote:
The error message when manually uninstalling...

I managed to get past the first one and since have uninstalled the driver mentioned, but the second one remains and can't be bypassed.




theabsorbant
Posted: Thursday, August 4, 2022 11:26:17 AM
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After uninstalling everything that would uninstall, I still get the first error mentioned when trying to install both My Movies and the Clean tool.
binnerup
Posted: Friday, August 5, 2022 4:26:45 PM

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