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Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
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I'm sure you guys already know. But I figured I'd report anyway, just in case. But after the newest update, which I just did now, the app is not working. Any time you try to open it, it doesn't even try to load. It just crashes. This is happening for a friend of mine as well, so I don't think it's just me.
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
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Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
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I just did that. It literally just finished adding it and the resync that takes a couple hours because of the size of my collection. I did that to fix the list issue, but then it said I needed to update. And the update bricked it.
But okay. I'll do it again and report back when it's done.
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
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Ok - please do, as it does indicate that the issue could be due to database upgrading. I know it takes a long time. Please update us if the app opens and let you start to sync. We get crash logs in the Play Store Console, but it takes many hours, typically around 12 before we see them, so it is difficult to determine what is the reason. All we can see is that it is not a general thing, as there are clients running the pre release 6.
Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.Having a problem? Searching our Knowledge Base is always the first step.How can I produce a log file in My Movies for Windows?How can I fully uninstall My Movies for Windows
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Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
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Okay. Just uninstalled and reinstalled. Looks like it's working. It's syncing everything now.
I can report back whenever it's finished to see if it's crashing in any other way.
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
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Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
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Okay, it's working again. But something is still wrong with the lists. I keep getting this error now, even I try to update a list File Attachment(s):
 Screenshot_20221110_220439_My Movies.jpg (706kb) downloaded 5 time(s).
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Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
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Also, edit list is not showing up for all lists.
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
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Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
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Yes. I've created 4 lists so far. Jason, Chucky, Godzilla and A24. The only one I have the option to edit is the A24 one.
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
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Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
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They were all created before the sync. Except the Jason one. That was created after the sync.
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
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Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
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To further clarify, I am actually able to edit my lists on mobile. It's just on tablet there is no edit option.
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
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