|
|
Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
 (90713)
|
For the past few days, the app has been stuck in an endless loop of needing to Sync. I can't even do anything until it syncs. No matter how many times I sync, it tells me I need to sync, and it's always for 43 profiles. Sometimes if I disable and force close the app it will fix the issue, but it keeps recurring. This both on the mobile version and the tablet version. File Attachment(s):
 Screenshot_20221120_102723_My Movies.jpg (910kb) downloaded 3 time(s).
|
|
Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
|
|
|
Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
(90713)
|
Okay tried it right now I got synchronized at 11/25/2022 21:28:05 Then started the sync just now and it finished in a few seconds at 11/26/2022 00:19:12 and my time zone is Eastern Standard Time Time zone in Toronto, ON (GMT-5) It hasn't been happening as often, so it took me a bit to report, but it's still happening. File Attachment(s):
Screenshot_20221126_002459_My Movies.jpg (808kb) downloaded 1 time(s).
|
|
Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
(90713)
|
Not sure if you're still investigating, but I just ran into again where I remembered to record the time. 11/29/2022 23:03:04 Have synched 44 titles, 5 times in a row before the system released it, allowing me to make any changes to the collection. File Attachment(s):
Screenshot_20221129_230013_My Movies.jpg (821kb) downloaded 1 time(s).
|
|
Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
|
There are so many things in the logs that it is extremely difficult to determine. Let me understand it correct though - all works well, until there are some changes to your collection on another platform, then it syncs these same titles, and it continues to for a certain number of retries, and then settles in?
Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.Having a problem? Searching our Knowledge Base is always the first step.How can I produce a log file in My Movies for Windows?How can I fully uninstall My Movies for Windows
|
|
Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
|
|
|
Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
(90713)
|
I can help at any time over the next couple days. Just send me a message on Facebook or email.
But no, this happens even when there are no changes made. Sometimes I'm just opening the app up to check something or add a log and it will do this.
|
|
Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
|
|
|
Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
(90713)
|
Absolutely. I won't have access to my computer during the day, but I can troubleshoot anything on my phone.
|
|
Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
|
|
|
Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
|
|
|
Groups: Member
Joined: 4/26/2012
Posts: 258
Location: Toronto
Rank:
(90713)
|
Amazing! Thank you guys.
|
|
Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 49,345
Location: Aarhus, Denmark
Rank:
(157956)
|
|
|
|
guest |