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can´t re-install MM 5.41

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gorka82

Posted: Sunday, March 19, 2023 3:20:45 PM

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I tried to re-install MM 5.41, but every time I tried to, it freezes with this message:

Your database is of a higher version than the one supported by this
version of the program - may be because of any of its
Clients connected to the same database are running a
higher version and has upgraded the database. Please install the
same version of the software in all its clients

I have the last version on android and a mac tablet (both paid)
I tried also to uninstall and install MM multiple times... what can be the error???

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binnerup

Posted: Monday, March 20, 2023 10:08:29 AM

Groups: Administration , Windows RT/8 Discussion Group

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That means that you have had the latest pre release install, which upgrades the database. Then you cannot revert back.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows

gorka82

Posted: Monday, March 20, 2023 7:55:59 PM

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so, what can I do???

I tried to instal the pre-release 5, but now I have a new problem...

There was a problem during syncing 'There was a
Problem updating the title in the online service ".' - the
synchronization was cancelled,

then, it freezes and exit...

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binnerup

Posted: Monday, March 20, 2023 10:41:57 PM

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Please post a log file..

gorka82

Posted: Monday, March 20, 2023 11:05:17 PM

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File Attachment(s):
log.txt (110kb) downloaded 1 time(s).

binnerup

Posted: Wednesday, March 22, 2023 6:40:33 AM

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This looks like a corruption in the local database - it is trying to read a column from the database, and just get a transport error, while other things seems to be read-able.

Do you have a database backup?

gorka82

Posted: Wednesday, March 22, 2023 7:09:39 PM

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No, from the windows application...
but I have the database on my phone, and on my tablet...
what you sugest??'

binnerup

Posted: Thursday, March 23, 2023 7:08:00 AM

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If you have the collection in the online service, create a database backup, then use the "New database" option from the file menu in Windows, and let it re-sync the data.

gorka82

Posted: Saturday, March 25, 2023 1:18:07 AM

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it seems to work!!!
TKS!!!

binnerup

Posted: Sunday, March 26, 2023 7:34:16 AM

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Sounds good :-)

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