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Category changes not syncing from Windows Options · View
scottj97
Posted: Tuesday, April 30, 2024 12:47:14 AM
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I'm running My Movies 5.41 (Pre-Release 5) on Win11, plus My Movies 5 Pro on both iPhone and iPad.

When I make changes to a title's Categories on the desktop app, then sync the iOS apps, they do not see the changes. They still show the previous categories for that title.

If I make the changes in the iOS app (either one), then sync the desktop app, the changes correctly appear on the desktop.

The iOS apps appear to pick up the categories correctly when I first add a new title on the desktop, assign categories, and then sync iOS. But any future changes to that title's categories are not synced properly.

This has been happening for a while -- perhaps a year or more.
scottj97
Posted: Sunday, May 5, 2024 9:38:22 PM
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I've also just discovered that changes in file location are not propagating from the desktop to the app. When I removed a category from the iPhone app the other day, in addition to pushing the category changes to the desktop, it also pushed an old file path -- pointing to a server I'd not used in years.

Edit to add disclaimer: It's possible I changed these file paths years ago using direct database access (MS SQL Server), which would explain why the changes were not propagated. The category problem still remains unresolved.
binnerup
Posted: Monday, May 6, 2024 7:37:18 AM

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Hi Scott.

I need something to work with - a screenshot of a title with the information it has in Windows, and the collection number.

Then I can check what the server holds.

Lets focus on categories initially.

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scottj97
Posted: Thursday, May 9, 2024 6:18:18 AM
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https://imgur.com/a/1nKUYfc

This morning, this movie was in two categories: "Scott’s never seen" and "Watch soon". Since I watched it today, I removed those two categories in Windows MM and saved the title. After I sync my phone, it still shows this movie in those two categories.

One possibly interesting thing. Some time back I changed the apostrophe in "Scott’s never seen" from a simple ASCII single quote to a proper Unicode apostrophe (Alt-0146 in Windows). I notice the category shown on the phone still has the old ASCII quote in it. The "Watch soon" category has not changed names.
binnerup
Posted: Thursday, May 9, 2024 8:06:23 AM

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The categories are still in the online service database.

That means that the change was not synced from the client to the service.

Please:

- Enable logging on the Windows client.
- Clear logging just before making a similar change on another title.
- Post the log here just after.

Then let me know exactly from where you remove the categories - from the categories dialog on the edit page? And then you press "Save" on the profile?

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How can I produce a log file in My Movies for Windows?

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scottj97
Posted: Friday, May 10, 2024 6:30:50 AM
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Yes, I remove categories using the dialog seen in my screenshot above,
then "Save Title" after closing that dialog.

I recorded a log while removing "Scott's never seen" category from
Wonka. I tried to send it using the Debug > Send Log menu item, but
nothing happened, and this notice appeared in the log (even though
logging had been disabled by that time):

2024-05-09 23:13:34 . 41 - CollectionManagement.UnhandledThreadExceptionHandler - Arithmetic operation resulted in an overflow. - at System.IntPtr.op_Explicit(IntPtr value)
at MyMovies.SendMailTo.MAPI.GetRecipients(Int32& recipCount) in Y:\Documents\Visual Studio 2019\Projects\My Movies for WMC and CM 5.10\My Movies - Collection\SendMailTo.vbLaughingine 74
at MyMovies.SendMailTo.MAPI.SendMail(String strSubject, String strBody, Int32 how) in Y:\Documents\Visual Studio 2019\Projects\My Movies for WMC and CM 5.10\My Movies - Collection\SendMailTo.vbLaughingine 43
at MyMovies.SendMailTo.MAPI.SendMailPopup(String strSubject, String strBody) in Y:\Documents\Visual Studio 2019\Projects\My Movies for WMC and CM 5.10\My Movies - Collection\SendMailTo.vbLaughingine 26
at MyMovies.CollectionManagement.mitDebugSendLog_Click(Object sender, EventArgs e) in Y:\Documents\Visual Studio 2019\Projects\My Movies for WMC and CM 5.10\My Movies - Collection\Collection Management.vbLaughingine 26269
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

I also noticed in Sync.log several recurring errors starting about 1
year ago, all like these. The timestamps all seem to correspond to
when I'm adding new movies in Windows MyMovies.

2024-05-07 10:03:56 . 82 - Calls.AddTitle - movie added online which isn't added on client. This shouldn't happen. Title: 'a1e7d702-30fd-42e1-bf58-9604c95bb870' - Movie 'caea5066-3daa-40fb-91f8-e622f343cc28'.
2024-05-07 10:04:04 . 21 - Calls.AddTitle - movie added online which isn't added on client. This shouldn't happen. Title: 'a387e66f-117a-4111-b7e3-c80990378ded' - Movie '85e7c402-5c3b-4ac9-bab9-8a26c6d4ee92'.
2024-05-07 10:06:19 . 95 - Calls.AddTitle - movie added online which isn't added on client. This shouldn't happen. Title: '7249d28d-f534-4f3f-8263-913b7921de5c' - Movie 'd618e508-4994-49d4-afff-9add75ed2026'.


I will attach the complete log from when I removed "Scott's never
seen" from Wonka. I confirmed that the bug is evident on my iPhone,
which still shows this category on that movie even after sync. (Since then,
I've added the category back on to that movie.)

File Attachment(s):
wonka_log_1.txt (71kb) downloaded 2 time(s).


binnerup
Posted: Friday, May 10, 2024 9:51:20 AM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 49,680
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The movie thing in the log here is unrelated.

I can see that the client successfully calls the change title API call, but the log does not show what it calls it with data wise.

I have added logging on your account on the server, and would like that you again reproduce and let me know when you have.

Then I need time and time zone on when you did.

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Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

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scottj97
Posted: Friday, May 10, 2024 4:24:43 PM
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binnerup wrote:

I have added logging on your account on the server, and would like that you again reproduce and let me know when you have.


Just now removed "Scott's never seen" category from title "Tremors". May 10, 2024 at 9:20 am Central Daylight Time (14:20 UTC).

Log attached.

File Attachment(s):
log_tremors.txt (95kb) downloaded 0 time(s).


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