To solve this strange problem, I created a new title with the barcode of the disc, indicating the file and destroyed the old title which could not be updated. Very strange all the same.

I'm getting the same error for multiple different titles I'm trying to update.

slyboy attached the following image(s):

I am having the same issue... Started happening about a month ago after upgrading to v5 of the mobile apps...

Now I am getting this message regularly, even if I don't make any changes..

For example..

Today I added a new title by inserting a disc into my computer. It created the movie profile as expected. I then noticed that it grabbed the wrong version... it grabbed 4K instead of Blu-Ray... So i right click on the title, select Change Title Source and Data. The search popup appears, I select the proper title from the list and then save it.. And a message will popup stating:

The title could not be changed "The online service could not be contacted" The change have been aborted, please try again later.


At this point I have tried again and it still fails...


In the sync log it states:
2025-01-16 09:27:04 . 05 - Calls.AddTitle - movie added online which isn't added on client. This shouldn't happen. Title: '062b639d-47fc-4864-987f-c2f8d98ded43' - Movie '85003acc-f97b-48d8-9cdd-913a452d42bd'.


In the logs, I am seeing this message regularly..
2025-01-16 09:34:05 . 30 - Common.OnlineService.Calls.ReplaceTitle - Getting language and country settings.
2025-01-16 09:34:05 . 30 - Common.OnlineService.Calls.ReplaceTitle - Calling 'ReplaceTitleInCollection', attempt 1 of 3.
2025-01-16 09:34:05 . 59 - Common.OnlineService.Calls.ReplaceTitle - Error calling 'ReplaceTitleInCollection': System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.InvalidCastException: Operator '=' is not defined for type 'DBNull' and string "UPDATE".
at Microsoft.VisualBasic.CompilerServices.Operators.ConditionalCompareObjectEqual(Object Left, Object Right, Boolean TextCompare)
at My_Movies_API.DataService.ReplaceTitleInCollection(String HandShake, String UserName, String Password, String TitleId, String NewTitleId, String Country, String LanguageCode, Int32 Locale) in \\Mac\Home\Documents\Visual Studio 2019\Projects\My Movies API\DataService.vbine 7156
at My_Movies_API.MyMoviesWS.ReplaceTitleInCollection(String HandShake, String UserName, String Password, String TitleId, String NewTitleId, String Country, String LanguageCode, Int32 Locale) in \\Mac\Home\Documents\Visual Studio 2019\Projects\My Movies API\Default.asmx.vbine 1257
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at MyMovies.API.Common.MyMoviesWS.ReplaceTitleInCollection(String HandShake, String UserName, String Password, String TitleId, String NewTitleId, String Country, String LanguageCode, Int32 Locale) in Y:\Documents\Visual Studio 2019\Projects\My Movies for WMC and CM 5.10\My Movies Common\Web References\API.Common\Reference.vbine 11857
at MyMovies.OnlineService.Calls.ReplaceTitle(String strPriorWebServiceId, String strNewWebServiceId, String& strResponseMessage, SqlConnection objConn, SqlTransaction objTransaction) in Y:\Documents\Visual Studio 2019\Projects\My Movies for WMC and CM 5.10\My Movies Common\OnlineService\Calls.vbine 3939

edited - no fault...