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heresolong
Posted: Tuesday, June 14, 2022 3:59:16 AM
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At least a couple dozen times I've searched my collection when buying movies and a movie hasn't been in the collection. Then I get home and there it is on the shelf in my media room. I always add every new stack to the app before putting them away so this isn't a case of my having forgotten to add them. Is there a problem with the db losing movies?

3.10 Build 15
Samsung Galxy 10
binnerup
Posted: Tuesday, June 14, 2022 7:26:30 PM

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This is very likely because what you are searching for is different from what the actual recorded title is. Are you certain that the title is not there?

Generally, it is best that you scan the title, as it will mark it with red if already in the collection, or yellow if the same movie is already there on another release.

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lucasatakros
Posted: Tuesday, June 14, 2022 7:26:39 PM

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Hello Heresolong,

I've had that happen also. I've noticed a few times that the app is checking its sync state and hasn't completed the sync before I began a search. I have a Samsung android phone. I'm hoping that is the cause. Perhaps some else can confirm this.
binnerup
Posted: Tuesday, June 14, 2022 7:28:10 PM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
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Potentially, it could be this you are affected by?

https://kb.mymovies.dk/KnowledgebaseArticle50101.aspx

If the title is not in the collection.

It should be resolved, but we are still monitoring - but it should only affect titles added one-by-one from what we are aware of.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

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