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My Movies doesn't work Options · View
cinoche37
Posted: Monday, February 9, 2026 3:21:20 PM

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Hello,

I just installed the latest version of My Movies (5.43) to manage my DVDs and Blu-rays..

The installation seems to have gone perfectly, but I launch the program, I get this blocking message (in french): "There was a problem connecting to the local database. The program needs to stop."

I've tried several times. Always the same result.

I have Windows 11 Home - version 25H2.

Thank you for your help.
binnerup
Posted: Monday, February 9, 2026 6:23:23 PM

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cinoche37
Posted: Wednesday, February 11, 2026 11:49:05 AM

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binnerup wrote:
This indicates that the SQL Server database is not running as it should.

Please check if the service "SQL Server (MYMOVIES)" is running in services in control panel.


Hello,

I found SQL Server (MYMOVIES) in "Services".

I set the startup type to "Automatic". The other options are: Disabled, Manual, and Automatic (Delayed Start).

The service status is "Stopped". I click "Start" and I get this message:
A window opens indicating that Windows is attempting to start the following service on Local Computer... SQL Server (MYMOVIES)". Then I get the message (translated from French): "Windows could not start SQL Server (MYMOVIES) on Local Computer. For more information, see the System Event Log. If this is not a Microsoft service, contact the service provider and reference the service-specific error code: 3417."

In a log (source: MSSQL$MYMOVIES) from 02/11/26 - 11:30:17, it is stated: "Cannot recover the master database. SQL Server is unable to run. Restore master from a full backup, repair it, or rebuild it. For more information about how to rebuild the master database, see SQL Server Books Online.".

Thanks for the resolution.
binnerup
Posted: Wednesday, February 11, 2026 3:41:44 PM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 50,348
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Ok, so, the issue here is that the master database of the database server has corrupted, so now the database server cannot start.

This would typically happen if the device was powered off while the database server was writing to the database.

Uninstall, use our clean tool (search uninstall on kb.mymovies.dk), then reinstall.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
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