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Issue with Box Sets not syncing correctly from the server Options · View
benuildo
Posted: Saturday, February 21, 2026 1:26:06 AM
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Joined: 3/28/2022
Posts: 17

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"How can I ensure that when adding a new disc title, the complete and most up-to-date version is downloaded from the server?

I have encountered a recurring issue (five times now) where I add a film box set via the app, but it isn't recognized or displayed as a box set. Consequently, I’ve spent hours using the Windows version—manually scanning about 10 discs, scanning covers, and typing in descriptions—only to receive the following error message when trying to contribute:

'You cannot contribute this title as it represents a box set in your collection, that is different from the one found on the server...'

This indicates that a box set already exists on the server, but for some reason, it isn't being downloaded or updated correctly on my end. Why is this happening? What am I doing wrong, and how can I force the app to pull the existing server data?"
binnerup
Posted: Sunday, February 22, 2026 12:10:43 AM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 50,347
Location: Aarhus, Denmark

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I need a barcode of the titel to determine.

It can be a title that was recently contributed as a box set by another user, from when you added it to you tried to create a box set of it.

Try to send a barcode, and I will check.

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benuildo
Posted: Saturday, February 28, 2026 4:23:35 PM
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No these titles are older boxsets. For example I added the "Fassbinder" box set (4006680079288) last year in November by scanning the barcode with the app. It was not displayed as a box set although it already was a box set on the server since 2019. I don't know why.

At least in the Windows version, you used to be able to select "Update title from server" or something similar. I can't find that option anymore, though. So I don't think there's any way to do it anymore.
binnerup
Posted: Saturday, February 28, 2026 10:55:34 PM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 50,347
Location: Aarhus, Denmark

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This title is, at least presently a box set on the server.

What you are saying is that if you add this, you only get the parent title, or?

If I try to add this now, I am asked if I also want to add the child titles - you technically can add without.

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