Groups: Member
Joined: 1/6/2022
Posts: 1
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 (1162)
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When using the update Actors and Crew online service, I always get the following error:
The WebService responded in an unexpected way.
Using Window 11 Pro 25H2. Already tried to reinstall My Movies, updating to 5.43 and SQL Server 2019 and created a fresh database from Sync ... but to no avail.
The following log entries might be relevant
2026-06-08 11:35:21 . 18 - Common.Database.ExecuteReader - 'SELECT nvcName, datDataChanged, datPhotoChanged, bitLockData, bitLockPhoto, nvcWebServiceId, (SELECT TOP 1 (SELECT nvcName FROM tblLanguages WITH (NOLOCK) WHERE guid = guidLanguage) FROM tblPersonLanguageSpecific WITH (NOLOCK) WHERE intPerson = tblPersons.intId AND bitAlternative = 0) As nvcLanguage, (SELECT TOP 1 datDataChanged FROM tblPersonLanguageSpecific WITH (NOLOCK) WHERE intPerson = tblPersons.intId AND bitAlternative = 0) As datLanguageDataChanged, (SELECT TOP 1 datDataChanged FROM tblPersonLanguageSpecific WITH (NOLOCK) WHERE intPerson = tblPersons.intId AND bitAlternative = 1) As datAlternativeLanguageDataChanged FROM tblPersons WITH (NOLOCK) WHERE nvcName <> '' AND (bitLockData = 0 OR bitLockPhoto = 0) ORDER BY ISNULL(datUpdateCheck, '1753-01-01')'
2026-06-08 11:35:21 . 89 - Method : AddToZipStream - Description : 1 is not a supported code page.
Parameter name: codepage
2026-06-08 11:35:21 . 97 - Common.LogIn
2026-06-08 11:35:21 . 97 - Common.LogIn - Username and Password stored in registry
2026-06-08 11:35:21 . 97 - Common.EnsureWebServiceHandShake - Timeout '3'
2026-06-08 11:35:22 . 05 - Common.LogIn - Calling 'LoginV2' on WebService.
2026-06-08 11:35:22 . 13 - Common.LogIn - Logged in. Returning 'ec22b98b-3907-4e9a-bd3b-08cca0720c2b'
2026-06-08 11:35:22 . 13 - Common.OnlineService.Calls.CheckPersonUpdates - Calling 'CheckPersonUpdates', attempt 1 of 3.
2026-06-08 11:35:22 . 20 - Common.OnlineService.Calls.CheckPersonUpdates - Calling 'CheckPersonUpdates', attempt 2 of 3.
2026-06-08 11:35:22 . 28 - Common.OnlineService.Calls.CheckPersonUpdates - Calling 'CheckPersonUpdates', attempt 3 of 3.
2026-06-08 11:35:22 . 35 - Common.OnlineService.Calls.CheckPersonUpdates - Returning retrieved node.
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Groups: Member
Joined: 4/9/2016
Posts: 38
Rank:
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For me it just freezes up on a name and hangs there for hours/days and nothing happend.
This is in the log Date of Death
17 August 2002, Las Vegas, Nevada, USA ', @datDataChanged, 1, (SELECT intId FROM tblPersons WITH (NOLOCK) WHERE nvcWebServiceId = 'be329a45-b4f5-48d7-aac6-0028dc4edb45'))
2026-06-08 21:16:41 . 81 - Common.Database.ExecuteNonQuery - 'INSERT INTO tblPersonLanguageSpecific (guidLanguage, ntxBiography, datDataChanged, bitAlternative, intPerson) VALUES ((SELECT guid FROM tblLanguages WITH (NOLOCK) WHERE nvcName = 'Norwegian Bokm l'), 'Date of Birth
23 July 1919
i have the application in English now
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