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"There was a problem storing data into the internal database - Synchronization aborted" - Options · View
gd00
Posted: Sunday, January 13, 2019 1:31:23 PM
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Hello,

I have received this error (see title) for a while now while syncing to the server. I uninstalled My Movies with the appropriate cleaner from the site and reinstalled it many times, but the problem persists and I do not know what to do anymore. I have attached a log where the error appears in case it might be of use.

I run Win10pro at 64bit updated to the day, net.framework 4.0 (I think), avast antivirus, and the latest release of My Movies.

Thank you for your assistance


Edit: I can't seem to be able to upload the log. I'll keep trying

Edit1: There it is

File Attachment(s):
log.txt (248kb) downloaded 15 time(s).


binnerup
Posted: Monday, January 14, 2019 9:19:45 AM

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This looks odd - there is some kind of invalid data in the personal data returned for the title from the service.

Can I get you to contact support@mymovies.dk with your public IP address, as we need to get some logging on the server for this IP to determine what the data your client receive is?

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gd00
Posted: Monday, January 14, 2019 4:48:49 PM
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Mail sent, thank you for your reply!
michael1
Posted: Wednesday, January 16, 2019 2:03:11 AM

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I have the same problem since yesterday: Synchronisation aborts with this error message (see topic title).

Also since yesterday, when I change something for a movie title (e.g. define an Online directory where the movie is stored), I get an error message: "There is a problem with writing personal data to the internal database"

This happens on my Win7 64bit machine, latest MyMovies version installed.
I want to mention that I did the same thing (assign an online directory) for several movie titles during the last couple of days without any problem. Just since yesterday (15.Jan) the described problems suddenly occur.

Has this issue been solved already for the creator of this thread so that somethin could be suggested, or should I provide log file, etc...

Thank you for helping

HTPC connected to TV incl. HDD with stored movies
Win10 x64 1903 incl. latest updates - MyMovies 5.25 PR2, PowerDVD 19
Collection: HDD 600+, Blu-Ray Discs 200+ and a few UHD Blu-Ray Discs
MyMovies3 App for iOS
gd00
Posted: Wednesday, January 16, 2019 11:24:50 AM
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I contacted the support as requested, I guess they are on it right now! :)
gd00
Posted: Friday, January 25, 2019 2:51:49 PM
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Any news?
johntu
Posted: Thursday, May 12, 2022 7:37:38 PM
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gd00 wrote:
Hello,

I have received this error (see title) for a while now while syncing to the server. I uninstalled My Movies with the appropriate cleaner from the site and reinstalled it many times, but the problem persists and I do not know what to do anymore. I have attached a log where the error appears in case it might be of use.

I run Win10pro at 64bit updated to the day, net.framework 4.0 (I think), avast antivirus, and the latest release of My Movies.

Thank you for your assistance


Edit: I can't seem to be able to upload the log. I'll keep trying

Edit1: There it is


It is happened to me too, now I can’t add any new movies until the fix come
binnerup
Posted: Tuesday, May 17, 2022 8:51:24 AM

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This is not a common problem, but a problem with individual data in your individual databases - therefore "me too" posts on this is not going to help resolve anything, we need individually to determine which flawed data your collection has.

Therefore I need a log along with any post on this.

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How can I produce a log file in My Movies for Windows?

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johnmacklin
Posted: Wednesday, May 18, 2022 6:21:25 PM
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I have to add myself as a 'me too' but I will include the logfile.

File Attachment(s):
log.txt (248kb) downloaded 2 time(s).


binnerup
Posted: Wednesday, May 18, 2022 6:34:22 PM

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johnmacklin wrote:
I have to add myself as a 'me too' but I will include the logfile.


This is difficult, because I cannot see enough from the log - can I get you to try to see if you have the same issue on the 5.41 pre release, and post a new log from that?

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johnmacklin
Posted: Wednesday, May 18, 2022 7:29:16 PM
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Repeated using 5.41 (Pre-release 3)

File Attachment(s):
log.txt (3,865kb) downloaded 3 time(s).


binnerup
Posted: Thursday, May 19, 2022 8:29:34 AM

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johnmacklin
Posted: Thursday, May 19, 2022 3:21:44 PM
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And I'm back in business.

Many Thanks

John
binnerup
Posted: Friday, May 20, 2022 9:35:06 AM

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jrw78
Posted: Monday, June 20, 2022 10:52:27 PM
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This afternoon i received the same error message while trying to synchronize. i tried restoring my database from a recent backup, and when that didn't solve the problem i tried uninstalling and reinstalling the software. Now when i load the software it immediately prompts a synchronization, and when the error prevents this the software automatically closes. Please help.

File Attachment(s):
log.txt (2,806kb) downloaded 1 time(s).


binnerup
Posted: Tuesday, June 21, 2022 11:09:07 AM

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You have a database in state RECOVERY_PENDING.

This typically occurs if the machine had a hard turn off while writing to the database.

- Uninstall
- Use our clean tool (search uninstall on kb.mymovies.dk)
- Reinstall
- Restore a database backup, or restore from the service.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows
jrw78
Posted: Wednesday, June 22, 2022 7:07:17 AM
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i followed your instructions exactly.

i uninstalled the software, ran the clean tool, reinstalled the software then restored from the service, and about halfway through restoration i got the same error message. i then tried to restore from my backup, and once again got the same error message.
binnerup
Posted: Wednesday, June 22, 2022 12:58:01 PM

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jrw78
Posted: Wednesday, June 22, 2022 4:07:32 PM
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i tried to attach the log to my previous message last night but for some reason the site wouldn't let me. It would think about it for like 30 seconds then just not do it. i will try to attach the log to this message.
jrw78
Posted: Wednesday, June 22, 2022 4:22:59 PM
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This site still isn't letting me upload the log file. i click "browse" double click the file then click upload, the site thinks for like five seconds then gives me a "Maximum request length exceeded" error. This is crazy. i had no problem uploading the last log file.
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