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Groups: Member
Joined: 2/2/2014
Posts: 9
Rank:
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I updated to version 6.12 today. Now the synchronisation isn't working anymore. The synchronisation stops immediately and the app goes into the background. Restarting the app doesn't help either.
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Groups: Member
Joined: 3/6/2012
Posts: 2
Rank:
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Mine, too. The app crashes during synchronization.
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 50,365
Location: Aarhus, Denmark
Rank:
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The 6.12 update transfers internally how the username and password is stored, and this is, without us knowing why affecting some users. Please remove the app from the device and re-add it from the App Store - log in and let it re-sync your collection, and it should resolve the problem. Sorry for the trouble.
Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.Having a problem? Searching our Knowledge Base is always the first step.How can I produce a log file in My Movies for Windows?How can I fully uninstall My Movies for Windows
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Groups: Member
Joined: 2/2/2014
Posts: 9
Rank:
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I deleted the app and reinstalled it. The synchronisation is working again!
Thank you very much!
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 50,365
Location: Aarhus, Denmark
Rank:
(3158)
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Groups: Member
Joined: 3/6/2012
Posts: 2
Rank:
(5)
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Fixed, thank you.
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Groups: Member
Joined: 7/22/2024
Posts: 10
Rank:
 (2742)
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Unfortunately, reinstalling the app causes you to lose all the settings you've changed within the app. That's really annoying.
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 50,365
Location: Aarhus, Denmark
Rank:
(3158)
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Groups: Member
Joined: 7/22/2024
Posts: 10
Rank:
(2742)
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binnerup wrote:Which settings are you loosing? "Fields Order" and "Sections Order". What information is displayed and in what order when you are in movie view. These are set to default after reinstalling the app. Movie -> ... -> Configure -> "Fields Order" / "Sections Order"
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Groups: Administration
, Windows RT/8 Discussion Group
Joined: 2/1/2005
Posts: 50,365
Location: Aarhus, Denmark
Rank:
(3158)
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