Just wondering if anyone else is having issues with copying movies and the My Movies Tray.exe application crashes regularly whilst inserting DVDs to copy. This wasn't evident initially, but when I realised that the My Movies interface wouldn't provide information on a movie, I noticed the My Movies Tray.exe application had crashed in the background.

I am running a "pretty" vanilla build (with latest MS hotfixes) and latest AnyDVD* HD (trial). I am currently testing on a bunch of DVDs I am archiving from the home collection. The ones that have had issues to date -- mainly include the Special Edition boxset of LOTR (2 Disc Movie) -- not sure if this is related to the issue. FYI, copying via Collection Manager works fine -- but I'd prefer to use the 10 foot UI instead to save plugging a K+M into my HTPC. Whilst talking about multi-disc movies, can you manage this via the 10 Foot UI or do you have to collate via the Collection Manager application -- which is the way I have done to date.

Any similar issues seen before?

Thanks for your time.

[MM3 Log.txt]
2009-11-01 14:56:24 . 17 - MCML.MovieDatabaseItem.LoadQuickInfo
2009-11-01 14:56:24 . 17 - MCML.MovieDatabaseItem.LoadQuickInfo - Open objConn
2009-11-01 14:56:24 . 17 - MCML.MovieDatabaseItem.ParentalImage.Set
2009-11-01 14:56:24 . 17 - MCML.MovieDatabaseItem.LoadQuickInfo - Done
2009-11-01 14:56:24 . 19 - MCML.MovieDatabaseItem.LoadQuickInfo - Close objConn
2009-11-01 14:56:24 . 21 - MCML.Collection.SelectedIndex.Set '0'
2009-11-01 14:56:24 . 21 - MCML.MovieDatabaseItem.LoadQuickInfo
2009-11-01 14:56:24 . 21 - MCML.MovieDatabaseItem.LoadQuickInfo - Movie Item is a disc in drive.
2009-11-01 14:56:24 . 21 - MCML.MovieDatabaseItem.LoadQuickInfo - Drive 'D:\'.
2009-11-01 14:56:24 . 21 - Common.IsValidHDDVD 'D:\'?
2009-11-01 14:56:24 . 21 - Common.IsValidHDDVD - Getting DriveType
2009-11-01 14:56:24 . 21 - Common.IsValidHDDVD - Disc is a compact disc, checking if HD DVD files exist
2009-11-01 14:56:24 . 21 - Common.IsValidHDDVD - Disc is not a valid HD-DVD title.
2009-11-01 14:56:24 . 21 - IsValidBluRay 'D:\'?
2009-11-01 14:56:24 . 22 - Common.IsValidBluRay - Getting DriveType
2009-11-01 14:56:24 . 22 - Common.IsValidBluRay - Disc is a compact disc, checking if Blu-ray files exist
2009-11-01 14:56:24 . 23 - Common.IsValidBluRay - Disc does not have a AACS\Unit_Key_RO.inf, a SLY!\Unit_Key_RO.inf or an ANY!\Unit_Key_RO.inf file along with a BDMV folder.
2009-11-01 14:56:24 . 23 - Common.IsValidHDDVD - Disc is not a valid Blu-ray title.
2009-11-01 14:56:24 . 23 - Common.IsValidDVD 'D:\'?
2009-11-01 14:56:24 . 23 - Common.IsValidDVD - Getting DriveType
2009-11-01 14:56:24 . 23 - Common.IsValidDVD - Disc is a compact disc, checking if DVD files exist
2009-11-01 14:56:24 . 23 - Common.IsValidDVD - Disc is a valid DVD.
2009-11-01 14:56:24 . 23 - MCML.MovieDatabaseItem.LoadQuickInfo - Drive type 'DVD'.
2009-11-01 14:56:24 . 23 - MCML.MovieDatabaseItem.LoadQuickInfo - Reading disc id.
2009-11-01 14:56:24 . 23 - Common.GetDiscId - 'D:\', 'DVD'
2009-11-01 14:56:24 . 23 - Common.AnyDVD*_Installed
2009-11-01 14:56:24 . 23 - Common.AnyDVD*_GetProcess
2009-11-01 14:56:24 . 23 - Common.AnyDVD*_GetProcess - Process 'AnyDVD*tray' found, returning process
2009-11-01 14:56:24 . 23 - Common.AnyDVD*_Installed - AnyDVD* is already started, returning true
2009-11-01 14:56:24 . 23 - Common.GetDiscId - AnyDVD* installed 'True'
2009-11-01 14:56:24 . 23 - Common.AnyDVD*_GetState
2009-11-01 14:56:24 . 23 - Common.AnyDVD*_Installed
2009-11-01 14:56:24 . 23 - Common.AnyDVD*_GetProcess
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetProcess - Process 'AnyDVD*tray' found, returning process
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_Installed - AnyDVD* is already started, returning true
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetProcess
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetProcess - Process 'AnyDVD*tray' found, returning process
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetState - AnyDVD* state read from registry is '4'.
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetState - AnyDVD* state read as enabled, returning 1 (Enabled).
2009-11-01 14:56:24 . 24 - Common.GetDiscId - AnyDVD* state '1'
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetVersion
2009-11-01 14:56:24 . 24 - Common.GetDiscId - AnyDVD* version '6.5.9.5'
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_Installed
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetProcess
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetProcess - Process 'AnyDVD*tray' found, returning process
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_Installed - AnyDVD* is already started, returning true
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetState
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_Installed
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetProcess
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetProcess - Process 'AnyDVD*tray' found, returning process
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_Installed - AnyDVD* is already started, returning true
2009-11-01 14:56:24 . 24 - Common.AnyDVD*_GetProcess
2009-11-01 14:56:24 . 25 - Common.AnyDVD*_GetProcess - Process 'AnyDVD*tray' found, returning process
2009-11-01 14:56:24 . 25 - Common.AnyDVD*_GetState - AnyDVD* state read from registry is '4'.
2009-11-01 14:56:24 . 25 - Common.AnyDVD*_GetState - AnyDVD* state read as enabled, returning 1 (Enabled).
2009-11-01 14:56:24 . 25 - Common.AnyDVD*_GetVersion
2009-11-01 14:56:24 . 25 - Common.GetDiscId - Source is DVD and AnyDVD* is installed and version 6.4.9.2 or above, getting the disc id via. AnyDVD*
2009-11-01 14:56:24 . 25 - Common.GetDiscId - Drive number '3'
2009-11-01 14:56:24 . 25 - Common.GetDiscId - Disc id read from AnyDVD* is '34455F2E-24F07338'


[Event Log - Output]
1/11/2009 2:55:57 PM Application Error 1000 (100)

Faulting application name: My Movies Tray.exe, version: 3.0.2.0, time stamp: 0x4adf0504
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000374
Fault offset: 0x00000000000c6cd2
Faulting process id: 0xb2c
Faulting application start time: 0x01ca5a89aecc2d46
Faulting application path: C:\Program Files (x86)\Binnerup Consult\My Movies for Windows Media Center\My Movies Tray.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

[Support Questionaire]


1. What version of My Movies are you running? Support is only provided for the latest version of MM.

3.01

2. What operating system are you running (VISTA, VISTA SP1, MCE 2004, MCE 2005 or something else)?

Windows 7 Ultimate - x64

3. Are you on a X86 or X64 version of Windows, or is this a extender (if so which one)?

x64 and Xbox 360 Extender (x2)

4. What versions of .NET Framework do you have installed (Just because you have 2.0 does not mean you do not need 1.1, they run side/by/side)?

v2.0.50727
v3.0
v3.5

5. What security software suite do you have installed (Zone Alarm, McAfee, Symantec, One Care, etc.)?

None (Dedicated HTPC)

6. Is your machine fully up-to date with all Microsoft provided patches, specifically Media Center related ones?

Yes

7. What part of My Movies are you having problems with, Collection Manager or My Movies?

My Movies (under Media Center UI)

8. What are the EXACT steps you followed to re-produce the problem? For example did you start Media Center from the Start Menu or from within Media Center, and once in Media Center what EXACTLY did you select step by step and what did you see.

Whilst Media Center is running, insert DVD, wait for Auto-Play to finish. Stop Movie, Start My Movies (UI) and wait a few moments -- the background Tray.exe application faults.

File Attachment(s):
log.crash.zip (131kb) downloaded 13 time(s).

---

Case: Zalman HD160XT Plus PSU: Zalman ZM460B-APS Noiseless CPU: Intel Core2Duo E6750 M/B: Asus P5K-E WIFI RAM: 2 x 4GB Geil PC6400 Video: Gigabyte GF8600GT 512MB DVI-to-HDMI Cable Storage: 1 x 60GB SSD, 2 x WD 1TB Green, 1 x WD 2TB GreenDVD: Samsung 20xDVD SATA Tuner: 2xDNTV Live! Dual Hybrid PCI-Express S2 Audio: Onboard ADI AD1988B-SPDIF to Amp Display: Samsung 1080p 46" M81 Input: OrigenAE RC197 Remote + Wireless K/B OS: Windows 7 Ultimate x64

_{* Installing and/or using AnyDVD is illegal in some countries. Users are themselves responsible for complying with local law when installing and using AnyDVD.}

I'm having the same issue, I just noticed that whenever I insert a DVD (doesn't matter if I intend to copy or just play it,.. it happens before doing anything else) the mymovies tray application crashes. I'm running a fully licensed version of AnyDVD*HD on Windows 7 Home Premium 64Bit.

[Support Questionaire]


1. What version of My Movies are you running? Support is only provided for the latest version of MM.

3.01

2. What operating system are you running (VISTA, VISTA SP1, MCE 2004, MCE 2005 or something else)?

Windows 7 Home Premium - x64

3. Are you on a X86 or X64 version of Windows, or is this a extender (if so which one)?

x64

4. What versions of .NET Framework do you have installed (Just because you have 2.0 does not mean you do not need 1.1, they run side/by/side)?

This is interesting, I apparently don't have .Net framework installed at all (isn't this a requirement to run MyMovies at all?). Or does it just not appear in the 'programs and features' applet anymore?
EDIT! Ok, I see it's now listed under 'Windows features' and is 3.51

5. What security software suite do you have installed (Zone Alarm, McAfee, Symantec, One Care, etc.)?

AVG

6. Is your machine fully up-to date with all Microsoft provided patches, specifically Media Center related ones?

Yes

7. What part of My Movies are you having problems with, Collection Manager or My Movies?

My Movies tray application

8. What are the EXACT steps you followed to re-produce the problem? For example did you start Media Center from the Start Menu or from within Media Center, and once in Media Center what EXACTLY did you select step by step and what did you see.

Weather Media Center is running or not, when you place a DVD into the drive and load it, the MyMovies tray.exe crashes with this error:

_{* Installing and/or using AnyDVD is illegal in some countries. Users are themselves responsible for complying with local law when installing and using AnyDVD.}

Does it make a difference if AnyDVD* is closed or opened?

---

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows

_{* Installing and/or using AnyDVD is illegal in some countries. Users are themselves responsible for complying with local law when installing and using AnyDVD.}

I am glad I am not alone with this problem -- thanks community.



Brian,

Well I can't provide screen dump ATM (at work), but if you insert a DVD (I can duplicate with LOTR - ROTK SEE), then forcefully kill the My Movies Tray.exe application, whilst the MediaCenter UI is running, and switch to the MyMovies interface -- you will notice the top left hand item (which shows the current inserted DVD) will display on the the DVD Label of the disk. Generally if the My Movies App.exe was running correctly, after a few seconds (it should, from my experiences) auto-populate after it has contacted your remote Web Service.

Paul

---

Case: Zalman HD160XT Plus PSU: Zalman ZM460B-APS Noiseless CPU: Intel Core2Duo E6750 M/B: Asus P5K-E WIFI RAM: 2 x 4GB Geil PC6400 Video: Gigabyte GF8600GT 512MB DVI-to-HDMI Cable Storage: 1 x 60GB SSD, 2 x WD 1TB Green, 1 x WD 2TB GreenDVD: Samsung 20xDVD SATA Tuner: 2xDNTV Live! Dual Hybrid PCI-Express S2 Audio: Onboard ADI AD1988B-SPDIF to Amp Display: Samsung 1080p 46" M81 Input: OrigenAE RC197 Remote + Wireless K/B OS: Windows 7 Ultimate x64

First of all, I think we have a thread of mixed issues here.

Some talk of a crash in Tray when inserting a disc, some talk about it in Media Center.

I would like that we here focus on only an issue where you have a crash in the Tray when inserting a disc, if AnyDVD* is enabled, and Media Center is closed.

Other issues, please post in a seperate thread.

I would like first of all to know if users with this specific problems have had any of the My Movies 3 pre releases installed?

---

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows

_{* Installing and/or using AnyDVD is illegal in some countries. Users are themselves responsible for complying with local law when installing and using AnyDVD.}

prj32: If that is the case, then please create your own thread, as you are hocking a thread with another issue.

---

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows

Hi Brian, I created this original thread and as such the initial problem outlined is mine. Can you assist further please?

---

Case: Zalman HD160XT Plus PSU: Zalman ZM460B-APS Noiseless CPU: Intel Core2Duo E6750 M/B: Asus P5K-E WIFI RAM: 2 x 4GB Geil PC6400 Video: Gigabyte GF8600GT 512MB DVI-to-HDMI Cable Storage: 1 x 60GB SSD, 2 x WD 1TB Green, 1 x WD 2TB GreenDVD: Samsung 20xDVD SATA Tuner: 2xDNTV Live! Dual Hybrid PCI-Express S2 Audio: Onboard ADI AD1988B-SPDIF to Amp Display: Samsung 1080p 46" M81 Input: OrigenAE RC197 Remote + Wireless K/B OS: Windows 7 Ultimate x64

I'm also seeing this crash when I insert a DVD and AnyDVD* is enabled, but I'm running Vista x64. Is this still relevant to this thread? However, I'm not sure exactly what constitutes "running media center". I don't have the UI running, but there are a couple other processes "ehmsas.exe" and "ehtray.exe" that I believe belong to media center...does that count?

_{* Installing and/or using AnyDVD is illegal in some countries. Users are themselves responsible for complying with local law when installing and using AnyDVD.}

Hi Brian,

It is apparent that others are also having issues with the x64 MyMovies build and the Tray application failing when AnyDVD* is running. Does anyone else have the same problem?

---

Case: Zalman HD160XT Plus PSU: Zalman ZM460B-APS Noiseless CPU: Intel Core2Duo E6750 M/B: Asus P5K-E WIFI RAM: 2 x 4GB Geil PC6400 Video: Gigabyte GF8600GT 512MB DVI-to-HDMI Cable Storage: 1 x 60GB SSD, 2 x WD 1TB Green, 1 x WD 2TB GreenDVD: Samsung 20xDVD SATA Tuner: 2xDNTV Live! Dual Hybrid PCI-Express S2 Audio: Onboard ADI AD1988B-SPDIF to Amp Display: Samsung 1080p 46" M81 Input: OrigenAE RC197 Remote + Wireless K/B OS: Windows 7 Ultimate x64

_{* Installing and/or using AnyDVD is illegal in some countries. Users are themselves responsible for complying with local law when installing and using AnyDVD.}

I confirm
windows 7 ultimate x64 (french)
anydvd* hd trial
icone tray of mymovies stops.
came with anydvd*

_{* Installing and/or using AnyDVD is illegal in some countries. Users are themselves responsible for complying with local law when installing and using AnyDVD.}