Hello,
I was an user of My Movies Pro 3.31 and upgraded to MyMovies Pro 6 with a 24 months subscription but I can't synchronize my db.

caricare avif online

I write to support.

On first instance I wrote on 24th march 2026:
Hi,
I’ve got an old version of MyMovies:
My Movies Pro 3.31, iOS 26.3.1, iPhone14,2, tassomtf, iOS3Pro

This version is still working and I’m still using it.
I bought new release, MyMovies6 but I can’t synchronize my collection.
Each time I tried an error comes up.
That’s the screenshot:

Filippo

Support Re:
Hi,
This is a database that was not upgraded correct – please remove the app from your device and re-add it from the app store – log in and let it re-sync your data.
Note that you have two user accounts – one username based and one facebook based – I expect you are using the username based one.

Best regards,

Brian Binnerup

My Re:
Thanks,
i re-add the app and i'm logging in with my username based account (tassomtf) and it's syncing now.
But it's limited to 50 movies. I'm not able to use my 24 months subscription I bought in december '25.
Here's the receipt in attachment.
Kind regards.

Filippo

Support re:
Hi,
Ok – the purchase appears to be on the facebook based account – should it be moved?
Best regards,
Brian Binnerup

My Re:
Yes, please.
Sorry for the inconvenience.

Kind regards.

Filippo

No replay from the support.

My Re #2 (after 2 weeks):
Yes, please.
Move the 24 month subscription from the facebook based account to the username based account.
Thank you

Kind Regards

Filippo

No replay from the support.

On 14th april I write again to support using the facebook based account:
Can anyone help me?
Thanks

Tassinari Filippo
Inviato da iPhone

Support re:
Sure - what do you need help with?
If this response does not solve the issue for you, please don’t hesitate to reply and let us know — we are happy to continue assisting until everything works as expected. And if we were able to help, we would truly appreciate a review in the App Store, as it helps us continue improving the app: https://apps.apple.com/us/app/id1565797040?action=write-review

Best regards,

Brian Binnerup

My re:
I need help with another issue with a subscription migration from one account to another.
Everytime I forward this request I get no answer from you.

Regards

Filippo

No replay from the support.

On 17th april I wrote to support again cause MyMovies 3 Pro get obsolete and don't work anymore:
Now I can’t use MyMovies 3 Pro no more.
And I can’t use MyMovies 6 Pro with 24 months subscription, cause I got no answer from older help requests.
Kind regards.

Tassinari Filippo
Inviato da iPhone

No replay from the support.

On 20th april I wrote again to support creating a new Apple based account:
I need help.
I have a 24 months subscription but my account is limited to 50 titles.
Kind regards

Filippo

Support replay:
Hi,
It looks like you could be having two different user accounts?
The Apple Sign-On account was created just now.

Best regards,

Brian Binnerup

My Replay:
Hi,
I have 3 different accounts:
- a username based (tassomtf)
- a Facebook based (filiptas@tin.it)
- an apple based (brand new)
I wrote to support several times cause I bought a 24 months subscription, moving from MyMovies 3 to 6, and I still can’t use it.
None of the 3 account can let me upload more than 50 titles.
Till the last week MyMovies 3 still worked but now it’s obsolete.
I opened several request and I didn’t get any answer after the first one.
So I created another apple based account in order to get an answer and a solution for this issue.
It’s so frustrating paying for a service and not be able to use it.
Kind regards

Tassinari Filippo

No replay from the support.

This is my last effort.
I have lost 4 months cause I can't fully use MyMovies Pro 6.
If even this doesn't work to get my 24 months subscription I've lost my archive, my money, my time.

Kind regards

Filippo